Terms and Policies

In stock & ready to ship! With millions of dollars of inventory on hand, we're able to ship most items the day you order.

Perfomanceparts.com is authorized to sell every brand found on our site. That means you can confidently buy Edelbrock, Crane, Holley, B&M, Centerforce, Hooker, MSD, Hurst, Mallory, Richmond, Comp Cams, Moroso, Taylor-- and every other brand we offer.

1. You can count on your performance part's warranty being honored. Some manufacturers will only honor a request for service under warranty if the item was purchased from an Authorized Retailer. You may be asked to show proof of purchase in the form of a dated invoice from an Authorized Retailer. You can purchase confidently knowing that Performanceparts.com is authorized to sell and support the products we offer.
2. You benefit because many manufacturers provide Authorized Retailers with thorough, ongoing training. Our staff members regularly receive product training to assure that we know the parts we sell, and have the resources to answer your customer service inquiries quickly and accurately. Our factory relationships mean that should we need more information than we have in-house, we have direct access to our manufacturers' sales and engineering departments for quick and accurate responses.

Performanceparts.com's online catalog and shopping cart are quick and easy to use, and we use the latest in internet security to protect your purchase. All internet sales require credit card payment. We accept Visa and MasterCard credit and debit cards, American Express, and Discover.

We are available to assist with product selections and order placement. Please dial 1-800-585-0683 Mon-Fri 8:00am to 5:30pm Eastern Time.

Most orders placed on our web site by 4:00 PM Eastern Time on weekdays will ship the same day. Orders placed after 4:00pm Eastern Time on Friday, or on Saturday or Sunday, will ship the following Monday. With millions of dollars in inventory on hand, we're ready to ship most parts when you order.

We accept payment by:

• Credit card: American Express, Visa, MasterCard, Discover Network. For your protection, we security check all credit card orders.
• Debit cards with the MasterCard or Visa logo

Performanceparts.com does not accept C.O.D. orders.

We will not charge any amount to your credit card until the item actually ships. You can cancel an order at any time prior to shipment, at no cost to you, see "How do I cancel an order over the web?"

Prices are subject to change without notice.

To cancel an order over the web, log-in to your account, select the order. On the "Order Details" page, click the "Cancel Order" button. You will get a pop-up, click "OK." If cancelable (the order has not been shipped), we'll send you confirmation by email letting you know that the order was canceled. Depending on the amount of time between the original order entry and the request to cancel, the parts may have already shipped, therefore please notify us as soon as possible. You may also make a change or cancellation of your order by calling our toll-free number at 1-800-585-0683.

Sorry, handling and shipping charges are not refundable.

To amend an order over the web, log-in to your account, select the order, and then click "Amend Order" button. We'll send you confirmation by email letting you know that the order was amended. Depending on the amount of time between the original order entry and the request to amend or add, the original order may have already shipped, therefore please notify us as soon as possible. You may also make a change to your order by calling our toll-free number at 1-800-585-0683.

You can return most items for any reason within the first 30 days, for an exchange or a refund for the full amount of the merchandise -- whichever you prefer. All we ask is that the item be complete and in like new condition with all original packing. Items that are incomplete or unpackaged may not be acceptable, or subject to a restock/repackage charge.

All sales of discontinued items are final, no refunds or credits.

Follow these steps for a speedy return:

If you think an item you ordered might be defective, please speak to one of our Technical Advisors first. Often, they can help you solve setup and installation problems by trouble shooting with you over the phone. To reach our Technical Advisors, email customer service or call 1-800-585-0683 and please have your order number ready. If it turns out you do need to return a product, request a Return Authorization number.

Simply print the Return Authorization and place it on the box(s) as a shipping label with the part(s) to be returned. The Return Authorization will provide the correct return address. Returns without the proper Return Authorization will not be accepted.

The item(s) should be returned in the manufacturer's box with all original hardware, manuals, and related accessories included. Please use the original outside box if possible. A safely packaged and complete return is less likely to incur damage or restocking fee. It is your responsibility to return new products in new, salable condition.

When shipping your return to us, we strongly suggest that you use traceable United Parcel Ground Service from your nearest staffed UPS facility. Performanceparts.com cannot be responsible for lost or misdirected returns. All returns must be sent prepaid to the address we give you on the Return Authorization -- no collect shipments will be accepted. Insure the returned part for its full value to protect your self against loss. Do not ship any return to Performanceparts.com's mailing address.

Parts returned beyond 30 days from the date of purchase are subject to a restocking fee of 15%. Sorry, handling and shipping charges are not refundable.

After we receive your package, we normally process your exchange or refund within 72 hours.

To exchange new parts log-in to your account, select "Order Status", and then select "Return Item" on the order number that contains the item you purchased. Select the items you wish to return for exchange and select "Submit". Then select "New Order" and order the items you wish to order in place of the items being returned. Performanceparts.com customer service will generate a Return Authorization document for the items you wish to return and e-mail it to you within one business day, and your replacement order will be processed immediately (pending credit approval). Sorry, handling and shipping charges are not refundable.

The order number printed on the front of your invoice is important if you need to call for assistance or a return. The invoice is also proof of purchase for warranty service, should you ever need it. We also recommend that you keep the original box and packing materials until your parts are out of warranty.

Inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier.

Warranty exchanges are made only for like items. As a factory authorized retailer we abide by our manufacturers warranty policies. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized. In some cases manufacturers may ask you to return the product directly to the factory for factory service or replacement.

The full manufacturer's warranty always applies to every product we sell!

For US customers, only Tennessee Residents will have applicable sales taxes added to final order. You will be notified of total charges, including taxes, before shipment of products.

If your order is being shipped to any of the 50 U.S. states, it will arrive at your shipping address in 1-7 business days. (Saturday, Sunday and national holidays are not considered business days for delivery purposes.) If your billing address is a PO Box, please include your physical address as the ship-to address, UPS wil not accept PO Boxes as addresses. Some oversize, due to weight or dimension, parcels must be shipped by LTL (truck) carriers. You will be notified with a freight cost before these items are billed and shipped. Please note that LTL carriers deliver to the curb and are not responsible for carrying products to your home or garage, and may assess additional charges for residential deliveries. In some extreme cases LTL carriers may not be able to deliver to your home address due to street dimensions, etc. In those cases you may be asked to meet the freight carrier at a mutually accessible point or pick the shipment up at the carrier's nearest freight terminal.

Our goal is to be the absolute BEST source you have for performance parts. We carry the best parts, and strive to offer the best in service and support after the sale. Performanceparts.com's policies have been designed to be absolutely fair and up-front with you and to make your shopping experience a positive one. We guarantee the right parts, right the first time, or we'll make it right!

To get help with your Performanceparts.com products simply email or call 1-800-585-0683 Mon-Fri 8:00am to 6:00pm Eastern Time, and a technical support representative will be available to answer all your questions and take your order.

Even with our large inventory, backorders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line and offer that item to you. If that is not an option, and you must wait for a part, we will not invoice you until that part is shipped to you. Note: Product availability and shipping times may vary with manufacturers. If you have any questions about your order, call us at 1-800-585-0683.

Errors in typographical content, pricing and photography are subject to correction and may change without notice.

Please read the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

• Product Pricing and Exchange Rates: All prices listed are in U.S. dollars. When the customer pays by credit card, the credit card company will calculate the exchange rate and include it in the customer's monthly statement.
• International Shipping Fees, Import Duties and Taxes: All international shipments will be charged shipping costs calculated by weight and destination. Our prices do not include customs fees, taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. The customer is solely responsible for any customs clearance fees; we have no control over these charges and cannot predict what they may be.
• International Returns or Packages Refused: If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package, or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to us for the return of the package. If the return to shipper cost is greater than the cost of the goods ordered, we will instruct the delivery company to abandon the order, and there will be no credit to the customer for the order. If the package is stopped by customs because items ordered are not allowed into the country and the package is abandoned, there will be no credit to the customer for the order.
• Your Country's Custom and Import Policies: It is important for the customer to become familiar with the customs policies for the customer's country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country the customer is importing to can result in the order incurring high import duties, delivery being delayed, or returned to us. It is the customer's responsibility to check with the customs office to see if the customer's country permits the shipment of our products. Additionally, when ordering from us, the customer is considered the importer of record and must comply with all laws and regulations of the country in which the customer is receiving the goods. Any fees charged to us due to non-compliance with the customer's country's laws and regulations will be charged to the customer as the importer of record. If an item(s) is returned to us due to non-compliance issues with said laws and regulations, a refund will be issued for the merchandise only, minus 15% of the value of the order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by customs in the importer's country.