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Privacy Statement

Privacy Policy Overview

We are absolutely committed to protecting your privacy.

We collect information about you for two primary reasons: to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have specified otherwise. The type of information we will collect about you includes:

  • Name
  • Address
  • Phone Number
  • Email Address
  • Credit/Debit Card details

We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Our checkout process is conducted in a secure SSL environment; we are fully registered with the proper security authorities. If you have any questions/comments about privacy, you should email us at sales@performanceparts.com

Performanceparts.com Privacy Statement

This privacy statement discloses the privacy practices for performanceparts.com. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within Performanceparts.com to read the privacy statements of those sites, as their privacy practices may differ from ours. If you have questions or concerns regarding this statement, you should first contact us via Customer Service e-mail or by calling 1-800-585-0683. If you prefer to write us our postal address is below.

  • Performanceparts.com
  • 198A Industrial Park Road
  • Piney Flats, TN 37686

E-mail Customer Service

Welcome to the Performanceparts.com Online Store. In order to make you feel comfortable and secure in our store, Performanceparts.com has taken numerous precautions to guard your security while making purchases online. Our goal is to make you feel comfortable shopping here. Performanceparts.com's privacy/security policy will inform you about:

What personal information is being collected?

When you visit the Performanceparts.com's Web site, in order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we ask you to become a registered user of our site, during which you will be asked for your shipping and billing addresses, your e-mail address, and your credit card number or other payment-related information. In addition, our Web servers track various technical details about your visit, such as you computer's IP address and which pages you visited, however that information does not typically contain any personally identifiable information about you.

How is the information being used?

The information we collect is used to provide the products and services that you have requested or that we think you might have an interest in. It is also used to improve the content of our Web site, to notify you of problems with your requests, or to update you about changes to our Web site.

With whom do we share your information?

In order to operate this Web site and in order to provide you with the products you have requested, we occasionally need to share information with third parties. We may transmit your personal information to product providers who assist us in processing orders, shipping products to you, and processing your payment information. Performanceparts.com never sells or exchanges your information and only uses information gathered to delivery the products and services you request.

How do I access, update, or delete my personal information?

If you are a registered user of the Web site, you can manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or write to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your e-mail address, allowing you to opt-out of future e-mail messages from this Web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information stored about you. If you prefer to manage your personal information via other means, you may contact us by postal mail at:

  • Performanceparts.com
  • 198A Industrial Park Road
  • Piney Flats, TN 37686

or by using the online form.

What information will be disclosed if required by law?

If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

What personal information is collected in Performanceparts.com's Tech Talk Forum?

On certain portions of our Web site, we provide message board and chat features. Those features may require you to provide additional registration information, such as creating a username and password, providing an e-mail address or other information. It is important to understand that when you participate in online discussions, any information you choose to provide is considered "public knowledge" and it is your responsibility to protect your own privacy. If you register to use the chat or message board features, we will keep your information private, in accordance with this policy. You have the choice of making certain information about yourself available to other users of the system. It is your responsibility to manage your account settings in order to maintain the level of privacy that you desire. If you inadvertently post private or other inappropriate information, we will do our best to assist you in removing it, but we will not be responsible for any problems arising from your errors. The message boards and chat features are provided without any warranty and you use them at your own risk.

What are cookies and how do we use them?

A cookie is a block of text placed in a file on the user's hard drive by a Web site you've visited. These types of cookies cannot identify an individual user specifically, such as by name or address, unless the cookie data is attached to personally identifiable information such as online registration. Performanceparts.com uses cookies to observe our site visitor's navigation throughout the site. This helps us identify ways to improve the shopping experience.

Performanceparts.com also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame. For the convenience of our users, we also place a cookie on the users' computer when they log in to our talk forums. This gives the advantage of not having to log back in when moving between the talk forums and the rest of the site.

What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?

If you do not want to receive e-mail from us in the future, please let us know by calling, sending an e-mail, or by writing to us at the above postal address and telling us that you do not want to receive e-mail from our company.

If you provide us with your e-mail address, you may receive messages about your order status, and issues regarding the operations of this Web site. You may modify your e-mail preferences by calling 1-800-585-0683 or, if you are a registered member at Performanceparts.com, you may change them in the "My Account" section by clicking here.

We will request your telephone number or facsimile (FAX) number, and if you provide it, you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers with third parties for marketing purposes.

What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?

Performanceparts.com values your business and is committed to doing everything possible to make our online ordering process secure. As always, our 100% satisfaction guarantee applies to any and all purchases from Performanceparts.com.

Secure Ordering Process

Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Performanceparts.com Web site uses SSL to communicate with secure browsers like Mozilla and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. If your server is insecure you will not be able to purchase on-line, fax, phone, and mail-in can be accepted securely in those circumstances.

Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. Many of the systems which store your personal information are not connected to the Internet, reducing the likelihood of security breaches. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.

If you have any further question regarding your online security, please contact us at 1-800-585-0683 or e-mail Customer Service.


In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our Web site. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.

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