Shipping Policy

Shipping Policy:

• We cannot ship to P.O. Boxes. Please provide a physical address for shipping. 
• In-stock items ordered by 2:00 PM CST ship same day.
• Out-of-Stock and Special Order items may be drop shipped from the manufacturer. For these items, the shipping date is estimated on the product page.
• Items too large to ship UPS will be shipped by ground truck freight. 
• Orders with multiple items may be shipped from multiple locations. 
• International orders may be subject to shipping, duties and taxes as determined by country of delivery.
• Canadian orders are subject to shipping, brokerage, GST, and HST fees.
• We send all orders that total (including shipping) over $200 signature required. We do not ship to P.O. Boxes on orders over $200.

Free Shipping Details and Exclusions: 

• Orders under $150 ship best way for a flat $11.99 charge in the contiguous 48 United States.
• Orders over $150 ship best way for no charge in the contiguous 48 United States.
• Orders shipping to HI, AK, PR, US Territories, as well as international & Canadian borders are excluded from flat rate or free shipping. 
• Oversize items are subject to an oversize shipping surcharge.  For these items, the oversize shipping surcharge is indicated on the product page.
• Qualifying order total is based on product subtotal (taxes & non-standard shipping charges are not included as a qualifying cost). 
• Customer is responsible for any non-standard shipping charges such as special handling surcharges, Truck Freight fees, expedited shipping (when requested), hazardous materials charges, etc. 
• Offer is subject to adjustment due to returns, cancellations, and exchanges.

Rush Shipments: 

• Rush shipments are available for an additional cost. 
• Next day or second day air availability subject to standard UPS restrictions.

International Orders:

• All prices are shown in US dollars.  We will not alter pricing on invoices.  We will not mark items as “Gifts.” 
• To prevent additional shipping fees, international orders are held until all items are in stock. Contact us if you’d like available items shipped now and remaining items shipped later
• Not all items are available for international sale. Please check you local laws and regulations prior to ordering.  A restocking fee will be applied to any international orders returned due to shipping restrictions. 

Lost or Damaged Product:

• If a product is damaged during shipping, you must contact us with in 48 hours of receiving the product. At that time we will file a damage claim with the courier. Once the courier confirm the shipment was damaged in transit, a refund will be issued.
• If a product is lost during shipping, we will file a lost package claim with the courier. Once the courier confirms the shipment is lost, a replacement shipment will be sent. 

Please call our toll free customer service number if you have any questions regarding shipping an order.

View the map above to calculate approximate shipping times to your location.